Overview:
At the Cancer Center of Kansas, we value each and every employee for their life-saving expertise and the role they play in making our patients' lives as easy and comfortable as possible. Our employees are our most valuable resource. They help us create the warm and caring environment that's the foundation for some of the best cancer research and care in the country. If you would like to join a team dedicated to improving lives every day.
Responsibilities:
SCOPE
Under general supervision, is responsible for payer and patient account balances being paid timely and remaining current. Performs collection activities such as monitoring delinquent accounts, contacting patients for account payment, resolving billing problems, and answering routine and non-routine account inquiries. Follows standard procedures and pre-established guidelines to complete tasks. Supports and adheres to the US Oncology Compliance Program, to include the Code of Ethics and Business Standards, and US Oncology's Shared Values
ESSENTIAL DUTIES AND RESPONSIBILITIES

• Monitors delinquent accounts and performs collection duties
• Reviews reports, identifies denied claims, researches and resolves issues, may perform a detailed reconciliation of accounts, and resubmits claim to payer
• Reviews payment postings for accuracy and to ensure account balances are current
  

  • Works with co-workers to resolve payment and billing errors

• Monitors and updates delinquent accounts status
• Recommends accounts for collection or write-off
• Verifies existing patients have necessary referral and/or authorization documentation prior to examination date
• Contacts and follows up with patient's physician for any missing or incomplete documentation
• Contacts patients to secure past due balances, verifies patient demographics and insurance providers, updates information in systems, and documents conversations
• Answers patient payment, billing, and insurance questions and resolves complaints
• May refer patients to Patient Benefits Representative to set up payment plans
• Contacts third party payors to resolve payor issues, expedite claim processing, and maximize medical claim reimbursement
• Maintains credit balances of patients and payors ensuring timely refunds within government guidelines/regulations
• Adheres to confidentiality, state, federal, and HIPPA laws and guidelines with regard to patient records
  

  • Performs other duties as requested or assigned

Qualifications:
MINIMUM QUALIFICATIONS
High School diploma or equivalent required. Minimum four (4) years combined medical billing and payment experience required. Demonstrate knowledge of medical coding, preferably oncology coding. Demonstrate knowledge of state, federal, and third party claims processing required. Demonstrate knowledge of state & federal collections guidelines . Must successfully complete required e-learning courses within 90 days of occupying position
COMPETENCIES
Uses Technical and Functional Experience. Possesses up to date knowledge of the profession and industry. Accesses and uses resources when appropriate. Demonstrates Adaptability. Handles day to day work challenges confidently. Is willing and able to adjust to multiple demands, shifting priorities, ambiguity, and rapid change. Shows resilience in the face of constraints, frustrations, or adversity. Demonstrates flexibility. Demonstrates positive interpersonal relations in dealing with fellow employees, supervisors, physicians, patients as well as outside contacts so that productivity and positive employee/patient relations are maximized. Uses Sound Judgment. Makes timely, cost effective, and sound decisions. Makes decisions under conditions of uncertainty. Shows Work Commitment. Sets high standards of performance. Pursues aggressive goals and works efficiently to achieve them. Commits to Quality. Emphasizes the need to deliver quality products and/or services. Defines standards for quality and evaluates products, processes, and services against those standards. Manages quality. Improves efficiencies
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is required to be present at the employee site during regularly scheduled business hours and regularly required to sit or stand and talk or hear. The position requires full range of body motion including handling and lifting patients, manual and finger dexterity, and eye-hand coordination. The position requires standing and walking for extensive periods of time. The employee occasionally lifts and carries items weighing up to 40 lbs. The position requires corrected vision and hearing to normal range.
WORK ENVIRONMENT
The work environment may include exposure to communicable diseases, toxic substances, ionizing radiation, medical preparations and other conditions common to an oncology/hematology clinic environment. Work will involve in-person interaction with co-workers and management and/or clients. Work may require minimal travel by automobile to office sites.